Online and mobile casino players receive full support at the Lake Palace if and when they need it. The support team is contactable in several ways that include direct phone calls to the toll-free number shown on the casino's contact page. Or the player has the option of sending emails to different departments at the casino. Lastly, direct contact through live chat that appears on the bottom of each screen is one of the efficient and best ways to receive instant help and advice. The support is offered to all players and potential players and affiliates. Affiliates are not players, and they are random people who support the casino and have opened a webpage directing players to the casino from the page. Apart from receiving a percentage of the takings, the affiliate also benefits with the full support of the customer service team at any time of the day or night. Players can chat with other players outside of the casino in any chat room or through casino forums to share experiences and enjoy the play summaries of each player, learning about different games and hopefully receiving more tips.